Questions? We have answers!

Booth By Demand

Renting a photo booth has never been easier! Simply select “Photo Booth!” at the top of your screen. Select your booth options and date, and once you have placed your order, you are all set! Your photo booth will arrive a few days before your event. Easy setup instructions are included and support videos are available on this site; it usually takes about 15 minutes. If you have any questions, give us a call! We are always here to help. You then have the booth until the 1st business day after your event. Once the event is done, just pack it back up, attach the included shipping label, and return to any UPS location, or schedule a convenient pickup.

99% of the time, our customers have no issues at all. However, in the unlikely event that you do have an issue, we offer 24/7 support. Just give us a call at 1-844-40P-ARTY ! We are here to help.

We offer a few options for your guests' photos. Text messages and e-mail can be done directly on the booth. With our print option, your guests will also have the option to print their photos and take them as a momento from your event!

*This only applies to our Photo Booth and DJ offerings. For return policy for Totes Host® decor kits, see below. If you need to cancel your event, we offer a full refund more than 90 days prior to the event. If cancelled within 90 days, there is just a $150 cancellation fee. Rescheduling is free anytime prior to us shipping the booth and/or DJ equipment. If we have already shipped the equipment it is non-refundable.

Our booth is designed to be used with WIFI and an internet connection. It is used to send the texts/emails primarily, but it is also used to connect the printer, if you purchase a printing package. Our Hotspot option is $40 and uses the cellular networks to connect to the internet to send the texts/emails and to connect the printer when no WIFI or only a guest network is available. 

The photo booth and DJ packages are to be returned the first business day after the event. For a weekend event, this would be Monday, unless a UPS recognized holiday is the following Monday. For weekday events, it would be the following weekday. If the photo booth and/or DJ equipment is not returned on time, a $100 per day per item late fee may be assessed, unless other arrangements have been previously made with us. 

Sure is! Usually takes about 15 minutes for a first timer to setup. Easy setup instructions are included and support videos are available on this site. We also have 24/7 support at 1-844-40P-ARTY if you have any questions along the way! 

DJ By Demand

Our speaker systems are quite powerful. While lots of factors come into play, we find that for parties of up to 75-100 guests, our single speaker system is great; and for larger events of up to 200 guests, our 2 speaker system is recommended. Other factors to take into consideration are room size and exterior factors. Just give us a call at 1-844-40P-ARTY with any specific questions. 

You can use Spotify, Amazon Music, and Pandora music services and listen to your own playlists! This is in addition to the 500 popular party songs that are built right in. 

Unfortunately our Hotspot option is only for uploading photos and isn't intended to be used for streaming music. WIFI is required for this function.

We include over 500 popular party songs built right in. If you don't have WIFI available on site, you can use some of our great built in playlists to party with! 

Totes Host® Party Decor

Once you place an order through the website, you will receive an email confirmation with purchase details, payment, and delivery address. Please review carefully to ensure everything is correct. When we ship your package, you will receive an email with tracking information, so you will know when to expect your order. Upon receipt of your order, please inspect contents to make sure nothing was damaged in transit.

We are required to charge sales tax on orders shipping to addresses within the state of Texas.

You can always contact us at or call us at 1-844-40P-ARTY if you have questions on your order status. Once shipped, you will receive an email with tracking information. 

Your Totes Host® decor kit order will usually be processed and shipped within 1-3 business days of purchase, although we make every effort to ship same day, if possible. There may be times when certain items are back-ordered or out of stock. You will be notified of any delays and offered possible solutions within 2 business days. Standard shipping is from the Dallas, TX area via UPS Ground Shipping and usually takes 1-7 business days. Shipping times depend on the delivery destination. We recommend ordering at least 10 business days before your event to allow ample time for processing and shipping. If your event is less than 10 business days away, please contact us at or 1-844-40P-ARTY for exact shipping timeframe or to arrange for expedited shipping prior to ordering. 

Orders can be canceled if they have not yet been shipped. Please reach out to us ASAP by email at or by phone at 1-844-40P-ARTY .

Please contact us ASAP at or call 1-844-40P-ARTY and we will make it right!

Our goal is for you to be completely happy with your order! If for any reason you are not satisfied with your purchase, you may return your complete Totes Host® decor kit within 14 days of purchase to us for a full refund (you only pay for shipping). We are only able to accept returns if all individual items in the box are unopened and in their original packaging. Once approved, your refund will be issued to the original method of payment within 10 business days of receipt. Only regular priced items may be refunded; unfortunately sale items cannot be refunded. Downloadable files and products are not eligible for return. For more details, please refer to our Refund Policy.

We currently ship to all states within the continental United States.

We do our best to anticipate demand, but sometimes certain items sell out quickly or are placed on back-order by the manufacturer. Send us an email at and we will let you know as soon as it is back in stock.

Please refer to the product page for suggested layouts, or feel free to reach out to us at or 1-844-40P-ARTY for any questions or suggestions about setting up your party!

We take all major debit and credit cards, including Visa, American Express, MasterCard, as well as Shopify Pay, Apple Pay, and Google Pay.

Please contact us at or 1-844-40P-ARTY if you have any additional questions.

Join the Party!