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Booth By Demand and DJ By Demand Cancellations and Rescheduling
-If you need to cancel your event, we offer a full refund more than 30 days prior to the event. If cancelled within 30 days, there is just a $100 cancellation fee. Rescheduling is free anytime until we ship the booth and/or DJ equipment, unless the new date is unavailable. If the new date is not available, a full refund will be issued.
Totes Host® Decor Kits Returns
-Our goal is for you to be completely happy with your order! If for any reason you are not satisfied with your purchase, you may return your complete Totes Host® decor kit within 14 days of purchase to us for a full refund (you only pay for shipping). We are only able to accept returns if all individual items in the box are unopened and in their original packaging. Once approved, your refund will be issued to the original method of payment within 10 business days of receipt. Only regular priced items may be refunded; unfortunately sale items cannot be refunded. Downloadable files and products are not eligible for return.
-Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@boothbydemand.com and send your item to: Booth By Demand, Inc., 511 N. Jefferson St., Lancaster TX 75146, United States. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
-Shipping of Return Items: To return your product, you should mail your product to: Booth By Demand, Inc., 511 N. Jefferson St. , Lancaster TX 75146, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@boothbydemand.com .