Processing Times and Shipping

-Your order will usually be processed and shipped within 1-3 business days of purchase although we make every effort to ship same day, if possible. There may be times when certain items are back-ordered or out of stock. You will be notified of any delays and offered possible solutions within 2 business days. Standard shipping is from the Dallas, TX area via UPS Ground Shipping and usually takes 1-7 business days, depending on the delivery destination. We recommend ordering at least 10 business days before your event to allow ample time for processing and shipping. If your event is less than 10 business days away, please contact us at hello@toteshost.com or 1-844-40P-ARTY for exact shipping timeframe or to arrange for expedited shipping prior to ordering.

Returns and Exchanges

-Our goal is for you to be completely happy with your order! If for any reason you are not satisfied with your purchase, please return your complete Totes Host® decor kit within 14 days of purchase for a full refund (you only pay for shipping). We are only able to accept returns if all individual items in the box are unopened and in their original packaging. Once approved, your refund will be issued to the original method of payment within 10 business days of receipt. Only regular priced items may be refunded; unfortunately sale items cannot be refunded. Downloadable files and products are not eligible for return. Please see our Refund Policy page for more details.